Travel Club ticket refund and cancellation policy

Full payment is due at the time of booking.

All Travel Club Trip Tickets are FULLY RESTRICTED – NON-REFUNDABLE / NON-CHANGEABLE / NON-TRANSFERABLE / NON-EXCHANGEABLE / NO-SHOW PENALTIES APPLY.  

Refunds are never given, unless in very exceptional circumstances with evidence (e.g. GPs statement of fitness/Hospital Letter etc.), and only if approved by the Events Office.

If you cannot attend, please inform the Events Office immediately. Every effort will be made to re-sell your ticket once the show/event has sold out with a waitlist. If your ticket is resold you will be reimbursed for the purchase amount.

Travel Club Tickets cannot be re-sold by students, they must be returned to the ISH Travel Club for re-selling. Any ticket sold or passed on by the original purchaser to another person will be invalid and cannot be used for travel. If you fail to inform us in advance (at least 10 working days’ notice) that you cannot travel and/or No-Show on the trip and/or cancel last minute (less than 10 working days prior to departure) – no refund will be due and you will be subjected to a fine and/or cancellation penalties equivalent to the subsidy ISH has paid on the trip.

In the unlikely event your trip is cancelled by the ISH Travel Club or one of our suppliers due to unusual or unforeseen circumstance beyond our control, then we will refund you the price paid for the ticket or transfer you onto another tour of equal cost, however, you will not be entitled to any compensation for the loss of the tour.

 

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